Skip Global Navigation to Main Content
Skip Breadcrumb Navigation

Consular Section

Announcement: Visa System Technical Problems

The U.S. Department of State is currently experiencing technical problems with its visa system, which are affecting global operations.  This issue is worldwide and is not specific to any particular country or visa category. We recognize and deeply regret the inconvenience to travelers.  We are doing everything possible to return passports with visas as soon as we are able to complete processing.  We regret that we are currently unable to predict how long the delay will be.

Applicants who interviewed with the U.S. Embassy/Consulate after July 21 and would like their passports returned to them without the U.S. visa may contact  with their name and passport number.

Applicants who have an urgent need to travel to the United States may contact with their name, passport number, and nature of the emergency.  Please understand that only true emergencies of an extraordinary humanitarian nature can be considered for exceptional handling. 

Until the issue has been resolved, no new visa appointments are being accepted. However, applicants who have already booked appointments should still come to the Embassy for an interview on their appointment date.

For further information please visit

We appreciate your patience as we work to resolve this matter and apologize for the inconvenience.


On January 13, 2011, the U.S. Embassy in Singapore will implement new visa application and appointment procedures.  As part of this change we will now be offering courier delivery of passports for approved non-immigrant visa applications at no additional charge.  This service will be offered by our authorized partner, CGI.

Please note that an online visa application must be completed and required visa application fees must be paid before an appointment can be scheduled.       

For complete details on how to complete a non-immigrant visa application and schedule an appointment please visit the new information and appointment website at Apply For a U.S. Visa.

Non-Immigrant Visas

All visa interviews at the U.S. Embassy in Singapore are handled on an appointment basis only. Individuals seeking general information about U.S. visas or needing to schedule a visa appointment should visit the U.S. Visa Information Service for Singapore or you may call +65 3158 5400 (8:00 am to 8:00 pm) from Singapore or 703 520 2238 if you are in the United States.  You may also email your questions to  support desk

Immigrant Visas

All K visa (fiancé visa) applicants must pay their visa fee through our partner agency, CGI.  For details please check the U.S. Visa Information Service for Singapore website.  All other immigrant visa applicants will need to pay their fee to the National Visa Center or to the cashier at the Embassy at the time of their interview.

For more information please visit the  U.S. Visa Information Service for Singapore website or you may call +65 3158 5400 (8:00 am to 8:00 pm) from Singapore or 703 520 2238 if you are in the United States.  You may also email your questions to the support desk.

Visa Waiver Travel

Most Singaporeans traveling on business or tourism for less than 90 days do not require a visa and can travel under the Visa Waiver Program (VWP).  For information regarding visa-free travel, see the details of the Visa Waiver Program.  All travelers under the VWP must obtain authorization through the Electronic System for Travel Authorization (ESTA) prior to initiating travel to the United States.  Please visit ESTA website for more information and to register.

APEC Travelers

APEC 2011 Meetings

Travelers for APEC 2011 should apply for visas early, following the normal procedures.  If necessary, however, expedited visa appointments and processing are available for all APEC delegates, APEC Secretariat members, private sector representatives, APEC Business Travel Card (ABTC) holders, and other persons traveling to the United States for APEC business during 2011.  Please contact the consular office  for assistance.

Other announcement

  • The Department of State published an interim final rule (IFR) on August 28, 2014, to amend the Schedule of Fees for Consular Services.  The IFR lists fee changes, including for certain citizenship services fees.  While the Department will receive comments on the fee changes for 60 days, the new fees will become effective September 12, 2014. If you would like to comment on the IFR and the new fee changes:

    • Persons with access to the Internet may view the notice and submit comments by going to and searching for the rule by its Regulatory Information Number (RIN), 1400-AD47.
    • Mail (paper, disk, or CD-ROM):  U.S. Department of State, Office of the Comptroller, Bureau of Consular Affairs (CA/C), SA-17 8th Floor, Washington, DC 20522-1707.
    • E-mail: You must include the RIN (1400-AD47) in the subject line of your message

"Drop-Box" Program

  • New Interview Waiver “Drop-Box” Program now available - Singapore citizens and permanent residents who are seeking to renew their U.S. non-immigrant visas may qualify for the Consular Section’s new Interview Waiver Drop-Box program.  For details, and to see if you may qualify, please consult the U.S Visa Information Service “Renew My Visa” information page.

Travel & Tourism in the U.S.

  • Travel&Tourism


  • Applicants for consular services are advised that the Embassy does not accept U.S. currency as payment for consular services. The Embassy will only accept payment in Singapore currency or by credit card (Master Card, Visa Card, or American Express). Please note that credit card charges will be made in US$ and foreign exchange charges may apply.

Global Economic Statecraft Day

  • Discover America