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Passport FAQs
 

How can I make an emergency appointment?

Can I get my passport photo taken at the Embassy?

Must I provide a social security number on the passport application?

How long does it take to process a passport?

May I have someone else submit a passport renewal application for me?

Do I need to transfer my Singapore re-entry permit to my new passport?

I reported to the Embassy that my passport was lost, but then I recovered it. May I use it to travel?

 

How can I make an emergency appointment?

Please do not request an emergency appointment if we already have available appointment time slots for the next business day.

We will accommodate requests for emergency appointments for humanitarian reasons or, on a space available basis, for truly urgent travel.  Failure to plan adequately ahead for business or personal travel does not constitute an emergency.

If you have an emergency and have attempted to schedule an appointment but have found there were no more slots available, please send us an e-mail to SingaporeACS@state.gov to request an emergency appointment.  Please type "Emergency Appointment Request" in the e-mail's subject line.  Please include the following:

  • Name and Contact Information; and
  • A description of the emergency; and
  • The type of service required; and
  • The date and time of the appointment you have already scheduled.

We will reply to you as soon as we can.  We will not be able to accommodate all requests.  Therefore, it is urgent that you plan well in advance for your trip to the U.S. Embassy. 

Can I get my passport photo taken at the Embassy?

There is a self-operated photo booth on the embassy premises that can generate two pieces of U.S. passport photos for S$10.00. The machine is located on the ground floor at the visa applicants’ waiting area.  Please be sure to have the exact change as the machine can only accept a Singapore ten dollar note and the cashiers cannot provide change. Please note that it is very difficult to take an acceptable infant’s photo in the booth.

Must I provide a social security number on the passport application?

You must complete this item. Failure to provide a Social Security Number if you have been issued one can result in a $500 fine enforced by the IRS. If you have never had a Social Security Number (SSN), write zeros in the boxes. If you have a number, but do not remember it, contact the regional office in Manila and request that they email your SSN to our ACS office in Singapore. Their contact information is:

Email:  FBU.Manila@ssa.gov

Phone: (63) (2) 301-2000 extension 9 

Fax: (63) (2) 708-9723 & (63)(2) 708-9714

 

How long does it take to process a passport?

The processing time is typically one to two weeks.  Applicants will have their current passports returned to them and are expected to retain them during the processing period.  Therefore, you should be able to use your current passport if it still has at least 6 months validity and sufficient visa pages for your travel while the new passport is being processed.

May I have someone else submit a passport renewal application for me?

If you are renewing a ten-year validity passport that has not yet expired or expired less than two years ago, and your name has not changed, you may send another person to the Embassy to file the application for you.

If you do this, provide this person with a signed letter of authorization stating that you permit them to file a passport application on your behalf. You must sign the DS-82 form yourself; no proxy is allowed. Please note that if the passport official has any question about your eligibility for a U.S. passport, you will be required to appear in person.

If your prior passport expired more than two years ago, you must appear in person.

Do I need to transfer my Singapore re-entry permit to my new passport?

The following information is provided as a general guideline:

As long as your re-entry permit is valid, you should not have any problems if you travel with both passports. However, if you are a Singapore PR, we recommend you take both your old and new passports to the Permanent Resident Services Centre at the Immigration and Checkpoints Authority (ICA) Building, to transfer the re-entry permit endorsement from the old passport to the new one.  For the most comprehensive information you need to contact Ministry of Man Power or ICA to determine if/how you can transfer your re-entry permit to your new passport.

I reported to the Embassy that my passport was lost, but then I recovered it. May I use it to travel?

Once a passport is reported lost or stolen to the Embassy, it is immediately and automatically cancelled to prevent mala-fide travelers from using it. Even if you recover your passport, it must be replaced, as you will experience significant problems if you attempt to use it to travel.